Privacy Policy

1. Introduction

purevistatone ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address)
• Vehicle information (make, model, year, license plate)
• Payment information (processed securely through third-party providers)
• Service preferences and history
• Communication records with our staff

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Location data (with your permission)
• Security camera footage at our facilities

3. How We Use Your Information

We use your information for the following purposes:

1. Service Delivery: To provide and improve our car wash services
2. Communication: To contact you about appointments, promotions, and service updates
3. Payment Processing: To process transactions and maintain billing records
4. Customer Support: To respond to inquiries and resolve issues
5. Business Operations: To analyze usage patterns and improve our services
6. Legal Compliance: To comply with applicable laws and regulations
7. Security: To protect our facilities, staff, and customers

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Customer support services
• Marketing and analytics

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Staff training on data protection practices
• Secure disposal of outdated information

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

6.1 Retention Periods

• Customer Records: 7 years after last service
• Payment Information: As required by financial regulations
• Security Footage: 30-90 days unless needed for investigations
• Website Analytics: 24 months

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact preferences

7.2 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications

7.3 How to Exercise Your Rights

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered customers
• Displaying notices at our facilities

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.